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Log a Refund or Exchange

Even though we are sad to see that you might not be happy with the product and therefore are requesting a refund or an exchange, we have made the process convenient for you.

As our valued customer, you can either request an online return by completing the returns form or visit your nearest Edgars Store for an in-store return or exchange.

In the interest of hygiene standards all products of a personal nature will not be refunded or exchanged:

  • Cosmetics (If not in original packaging, seal broken, not saleable), swimwear, underwear bottoms, hosiery, hair extensions & accessories, cosmetics, earrings or any body piercing products, consumables, personal care products and all medicines, to name a few.
  • Cell phones may not be refunded.
    Faulty cell phones will be exchanged or repaired subject to the relevant network provider’s terms and conditions. Please visit your nearest store.
    Please read supplier warranties as additional terms and conditions may apply.
  • Gift vouchers will not be refunded.

*Requests for refunds, or exchanges of products that you have a change of mind with, will incur a courier cost at your expense



If you are not a registered online customer, please log your return below

 

Our full refunds and exchanges policies can be found here.

Refund and Exchange Policy

  1. To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
  2. Should you wish to exchange or return goods purchased within 30 days, we will gladly exchange them for you or, if you are returning the goods, accept them and reverse the transaction on your Edgars account or give you a refund in the form of a Gift card if you produce a gift receipt provided that:
    • The goods are unworn or unused with all original, sealed packaging and tags attached
    • The goods are in a saleable condition
    • For hygiene reasons, underwear (excluding bras), earrings for pierced ears, weaves & wigs and opened toiletries or cosmetics may not be returned or exchanged
    • Gift vouchers will not be refunded; and
    • Airtime and Magazines cannot be returned. Please refer in store and the website for all applicable terms and conditions.
  3. Six Months return policy for defective goods
    • We may repair or exchange defective merchandise provided proof of purchase is produced.
    • We will gladly accept return of the defective goods and reverse the transaction on your Edgars account or refund you in the form of a Gift card provided proof of purchase is produced.
  4. Refund or exchange merchandise, appliances and electrical products
    1. We will refund or exchange merchandise, appliances and electrical products provided that:
      • There is valid proof of purchase, i.e. till slip or gift receipt;
      • it is within 14 days of purchase;
      • it is in its original packaging or condition, i.e.:
        • the security seal or shrink wrap is intact (if applicable)
        • it is unused and the price ticket (if applicable) is attached.
    2. Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
      • the product was used in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
      • the original components and accessories are also returned; and
      • the original plug has not been tampered with
  5. Returns for cellphones and cellphone related products
    • Please read the Cellphone Customer pick-up document for the terms and conditions.
    • For further assistance, please ask in-store or contact our customer care line on 0861 000 0140 and or visit our website on www.edgars.co.za
  6. Online Purchases
    • Edgars recognizes that it can sometimes be difficult to choose the correct items online and we want to make sure you're completely satisfied with your purchasing experience with Edgars.
    • Our Refunds and Exchanges Policy is all about making it simpler for you to return anything that's 'not quite right' and all clauses listed above also apply to Online purchases.
    • You can return your item at your nearest store alternatively contact our call center and we will assist you further.
    • If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team on 0861 000 140 as soon as possible!
  7. Order cancellations for Online Purchases
    • If you would like to cancel your order before delivery please call us as soon as possible
    • Once your order has been dispatched and it has been handed over to our courier partner we will only be able to initiate a cancellation and a refund when the Items are back at our Fulfilment warehouse.
    • In the event that we are unable to stop the delivery do not accept the delivery, reject it and inform the driver that you had asked for a cancellation
    • If the delivery was accepted you have the right to return it. Please read on for more information on returns.
  8. Online 30 day free returns
    • If you change your mind you have 30 days from the day you receive your delivery to return the item to your nearest store.
    • The Items eligible for return must be, Unworn or unused condition, In its original sealed packaging including accessories and tags where applicable and In a saleable condition
    • In the case of a device that takes sim-cards, inserting the sim-card is deemed as usage.
    • In the case that a device is Wi-Fi enabled, connecting to a Wi-Fi Network is deemed to be usage.
    • Our Returns policy also applies to Items purchased as a gift or delivered in error.
    • We reserve the right to inspect the Items before we approve a refund.
    • Please bring your ID, an Invoice or order confirmation when returning an Item to store
    • If you are unable to return the item to your nearest store please email our call center on [email protected] or 0861 000 0140 to assist you further.
    • For hygiene purposes we cannot accept the following Items for return: underwear (excluding bras) , Ear rings, Cosmetics, Toiletries or fragrances that have been used call us and hosiery (e.g. stockings, socks, and tights collectively)
  9. 6 months Implied warranty for defective goods (CPA act)
    • In the event that your items are defective within the first 6 months of purchase, subject to inspection we may repair, exchange or refund the defective merchandise.
    • If upon inspection it is found that the items are not defective you will not be entitled to a refund , repair or an exchange. You may be liable for the direct costs incurred.
  10. 7 day cooling of Period (ECT Act)
    • As part of the Electronic Communications and Transactions (ECT) Act, you may be entitled to cancel your order without reason or penalty within 7 days of delivery. We reserve the right to recuperate any direct costs of returning of the goods. For more information please contact our call center.
  11. Refunds
    • In the event that a refund is due to you please note that refunds can take up to 10 days to reflect into your account.