Here are some answers to questions that you have been asking us regarding your Edgars Thank U Account and how to make payments during this lockdown period:
I cannot pay my account. What should I do?
Please contact our Customer Care Centre by emailing [email protected] to make payment arrangements.
I paid my account but I don’t have confirmation that my payment has been received by Edgars.
Please check your latest Edgars Thank U Statement by downloading the My Thank U App from your device’s app store OR alternatively email your payment receipt to [email protected] in order for us to assist you.
I paid my account but I don’t have confirmation that my payment has been received by Edgars and when I go into your store to buy I can’t. What should I do?
Please check your latest Edgars Thank U Statement by downloading the My Thank U App From your device’s app store to see if your payment has been received as the My Thank U app will show you all the important information you need to know like your credit available, account balance, last payment amount and last payment date.
If you are already in our store, ask one of our staff members to assist you. You can also email your payment receipt to [email protected] in order for us to assist you.
Why are late fees being charged after payment was made because of the delay in allocating payments?
Unfortunately if you pay your Edgars Thank U Account late (after the 30/31st of a month) you will incur fees. If we can trace the payment to before the due date, the system will pick up the payment date and any late fees should be reversed.
I think I used the incorrect account number when I paid my account. What should I do?
Mistakes happen, we get it. Please contact our Customer Care Centre by emailing [email protected] Our debtor’s admin team will investigate and allocate the monies paid to the correct account once they have traced it. As long as you have the bank reference number, it isn’t a problem. Correcting this mistake does take some time to ensure the correct payment allocation, but it will be done.
Please note that due to us practicing social distancing, to comply with health and safety regulations, we only have skeleton staff working in our call centre. Please bear with us, we will get to your email as soon as possible. For any queries, please email us at [email protected]
We encourage you to continue to pay your Edgars Thank U Account during the COVID-19 crisis to ensure that your account remains up to date and insurance cover is in place. Solutions provided to customers are based on each individual’s unique situation.
Stay safe and help us #flattenthecurve
Edgars Thank U Financial Services Team