We currently offer 2 delivery services for our customers:
- Courier Delivery to your nominated home or business address
- Pargo Click & Collect to the Pargo collection network (2,500 pickup points) and selected Edgars stores below:
- Edgars Mall of Africa
- Edgars Eastgate Mall
- Edgars Clearwater
- Edgars Sandton City
- Edgars Mall of the south
- Edgars Menlyn
- Edgars Centurion
- Edgars Canal Walk
- Edgars Blue Route
- Edgars Pavillion
- Edgars Gateway
- Edgars Galleria
- Edgars Midlands mall
- Edgars Greenacres Mall
- Edgars Bloem Loch Logan
- Edgars Mall of the north
- Edgars Nelspruit Ilanga Life
What are our delivery fees?
- Orders under R650 – R65 delivery fee
- Orders over R650 – FREE DELIVERY
- Pargo Click & Collect – R50 delivery fee
Where do we deliver?
We deliver to all physical addresses within South Africa. We do not deliver to post boxes or internationally.
How long will it take for my order to arrive?
Depending on where your order is going, deliveries will usually take between 3 – 5 working days, however during peak periods like Black Friday this may take up to 10 working days. Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
What do I need to know for delivery?
On the morning of your delivery you will receive an SMS letting you know that your order is out for delivery.
Please ensure that you or an authorized person is available at the stipulated delivery address to accept the order.
If there is no one available at the delivery address at the time of delivery the driver will attempt to make a second delivery the next day.
If we are unable to deliver after the second attempt, we may send the order back to our warehouse for a refund where applicable.
All orders leaving our warehouse will be sealed with our warehousing partners no tamper seal. If the seal has been broken or has been replaced with any other type of seal or tape please do not accept the delivery and notify our Customer Service team on 031 010 0005
as soon as possible.
What are your delivery times?
We deliver from Monday to Friday (09h00 – 17h00). We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any other public holiday in South Africa. We do not deliver on weekends.
Pargo Click & Collect
- Flat delivery fee of R50
- Pargo Click & Collect orders usually take 3-5 working days to be delivered to the collection point requested, this may take longer for outlying regions.
- You will be notified via email & SMS when your order is ready for collection.
- Please bring proof of ID and your Pargo code to collect your order.
- We currently only deliver within South Africa to the Pargo collection network
- Edgars stores are currently not part of the Pargo collection network.
Find out more about Pargo here: https://pargo.co.za/
Track you Pargo order here: https://pargo.co.za/track-trace/
What if my order arrives damaged?
We do our outmost to ensure that all orders are sufficiently packaged. If you receive any damaged items please notify us within 7 days of delivery. We will collect the item and upon inspection send a replacement as soon as possible.
What if there are Incorrect or missing Items at delivery?
If there is an item missing or you get the wrong delivery please call the call center as soon as possible. If you received an incorrect item please do not use it, we will arrange for a collection and have the correct items delivered to you as soon as possible.
Can I change my delivery /shipping address, how do I change it?
Once your order has been placed the delivery address cannot be changed. Please double check your delivery address at checkout.
How do I track my order?
Please contact our call centre on 031 010 0005
with your online order number and they will assist you in tracking your order, please note you will receive a SMS from our couriers when your order is out on delivery.
Can I have my order delivered at an Edgars store, so that I can pick it up from there?
Sorry, we do not currently offer click and collect to Edgars stores, you can however delivery to thousands of other safe collection points with Pargo click and collect