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Edcon Gift Cards

You accept that these terms and conditions will apply to all Gift Cards purchased from us and you acknowledge that you can use this Gift Card to purchase merchandise from any participating Edcon Limited (“Edcon” or “We”) either in-store or online.

All Online Gift Cards and Physical Gift Cards will be valid for a period of 3 (three) years from date of activation or upon full redemption thereof, whichever occurs earlier. However, if and where such gift cards are topped-up, then they will remain valid for a period of 3 (three) years from date of top-up or upon full redemption thereof, whichever occurs earlier – irrespective of the date of activation.


Online Gift Cards

Online Gift Cards are electronic versions of the physical Gift Cards which are currently in use at Edcon.

You can purchase all Online Gift Cards using your Thanku account, your credit card or your debit card. In addition, you can also purchase Online Gift Cards using your Edgars account and this can either be done in-store or online. You agree that We will not accept any vouchers as payment for our Online Gift Cards.

  • You also acknowledge that your Online Gift Card can only be redeemed and used in South Africa. Notwithstanding this, you are aware that physical Gift Cards can be redeemed online  and in-store.

You accept that no discounts will be applicable when you purchase your Online Gift Cards and agree that you will not be allowed to use the Online Gift Cards to pay for or reduce the outstanding balance of your Edgars account.

You accept that you do not have to use the full value of your Online Gift Card with your initial purchase and that you will be entitled to use your remaining balance on your next purchase. In addition, you will not be allowed to transfer any Online Gift Cards to a third party nor be given cash change for the remaining balance and accept that Online Gift Cards will not be exchanged for cash.

You acknowledge that Online Gift Cards serve the same purpose as cash purchases and agree that We will not replace any lost or stolen Online Gift Cards. You also agree that you will report all lost or stolen Online Gift Cards to the store where you purchased the Online Gift Cards, or call the Edcon Gift Card Call Centre on (0860 692 274). You can also contact Customers to check the balance of your Online Gift Cards.

We confirm that We will block all Online Gift Cards which are reported as lost or stolen and you accept that We will only replace your Online Gift Cards if the value on your Online Gift Card is not redeemed at such time.

You acknowledge that you will be bound to these terms once you purchase an Online Gift Cards and agree We will not be reimburse you if you decide to cancel an Online Gift Card once the sale is finalised.

You also acknowledge that We will not be liable to you if:

  • You delete your Online Gift Cards;
  • Your cellphone is lost or stolen with before or after you redeem your Online Gift Card;
  • You fail to contact Edcon Gift Card Call Centre to obtain an SMS which will grant you access to your Online Gift Card. You accept that you will only be granted access to retrieve your Online Gift Card if you use original cellphone number; or you fail to present a valid Online Gift Card Number to the cashier in SMS format.

You agree that your use of our Online Gift Cards will be at your sole risk and that We will not be liable to you or any third party for such use. You also accept that you will not be able to use your Online Gift Cards to purchase any goods if our website is down for any reason whatsoever and accept that We will not be liable to you or any third party in these circumstances. We will also not be held accountable if you cannot use your Online Gift Cards as a result of any delays caused by your cellular network service provider.


Physical Gift Cards

In addition to the above, you are aware that Physical Gift Cards cannot be:

  • used for the payment of an Edgars account;
  • exchanged for cash; or
  • used to purchase airtime.

You accept that you will not be given cash change for any purchases made with your Physical Gift Cards.

You must keep your Physical Gift Cards in a safe place for security reasons and take all necessary steps to protect your Physical Gift Card against unauthorised use. Furthermore, you will not be released from liability if your Physical Gift Cards is used by an unauthorised person and you accept that you will remain liable for all transactions concluded with your Physical Gift Cards.

You agree that We will not replace any lost or stolen Physical Gift Cards. You are hereby advised of the requirement for you to contact the Edcon Gift Card Centre on 0860 692 274 to report the lost or stolen Gift Card. The Edcon Gift Card Centre will block the remaining amount on the Physical Gift Card if you provide them with your Physical Gift Card number and will transfer the remaining balance to another Physical Gift Card thereafter, which will be made available to you on your next visit to an Edcon Store.


Balances on your Online Gift Cards and Physical Gift Cards

All Online and Physical Gift Card balances can be checked as follows:

  • in-store at a till point; or
  • by calling the Edcon Gift Card Call Centre on 0860 692 274.
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