Is ordering online secure?
Yes. At Edgars we take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Edgars online site , please feel free to e-mail us at [email protected] or call our Customer Service Centre on 0800 203 925
How do I place my order?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server.If you choose to do so, our site will maintain on file, your shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing made at Edgars Online Site.
How will I know that you have received my order?
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
What are your shipping and handling rates?
We charge a standard fee of R65.00 on orders with a total of less than R650.00. An order that is more than R650.00 (after promotional vouchers have been deducted) does not incur any delivery charges.
How do I cancel my order?
If you decide you want to cancel your order, then you must call the Customer Service Centre on 0800 203 925 as quickly as possible! We start processing your order as soon as you click “Place Order.” During processing, it may be possible to cancel your order, but once it moves to the shipping process, and if it has already been dispatched, it cannot be canceled. The Customer Agent will check the processing status of your order, and advise the steps towards cancellation.
What if I need to change my address?
Please write, e-mail, or phone our Customer Service department with your changes at least two weeks before you move. In your correspondence, include your old address and new address. To contact us, please see our customer service information at the top of this page.
What are your payment options?
What payment options do you offer?
There are two payment options that Edgars Online accepts at present:
- Thank U account cards (Edgars, and Jet) are accepted as a means of payment. Click here if you would like to apply for an Edgars account.
- Credit or Cheque Cards: All Visa and MasterCard cards (with an expiry date) are accepted
Do you accept debit cards?
Yes, we do accept debit cards, exclusions are Maestro Card and Electron Visa Cards.
Do you accept bank transfers (EFTs)?
No, we do not currently accept bank transfers; however we are working on a solution to enble EFT’s.
Are my payment details safe?
We use a secure payment gateway (the URL which changes to https: and a padlock is visible on the bottom right of the screen). We do not retain credit card numbers. First time users of Edgars account cards (Thank U card) go through a verification process so that we know that it is you using your card.
What is the procedure to follow when using my Edgars account card to make a purchase on the website?
- You will be requested to link you Thank U card to your online profile. You will be requested to enter your Thank U card number, your mobile number and your network provider. If the mobile number matches the mobile number that is currently linked to your account number, then you will receive an sms with a One-Time Pin (OTP) to verify your cell phone number. You will be successfully registered on the website when you enter the OTP on the website.
- If the mobile number does not match the mobile number that is currently linked to your account number, you will then be requested to enter your Edgars account number (the number that appears on your monthly statement) and your ID number. Your card will then be linked to your online profile and you will be able to purchase online.
I’ve got a voucher, how do I redeem it?
When you have logged in, finished choosing your products, and clicked on "Proceed to checkout", the Checkout page will give you an option to enter discount voucher.
Tick the “I have a voucher” checkbox and enter the voucher code with no spaces. Click “Apply voucher code” and the purchase amount will be decreased by the amount on the voucher.
How do I earn Thank U Points?
If you’re paying with a Thank U account card, you’ll automatically earn points on all your purchases on the site. If you’re paying by credit card and have a Thank U card, you’ll need to enter this card number on the Checkout page in order to earn your points. If you don’t see your points reflected immediately, don’t worry. Remember that your points will a few days to reflect.
Can I spend my Thank U points online?
No, unfortunately at the moment, you can only earn points online, you won’t be able to spend the points online. However, you are able to spend your Thank U points you earn online at any Edgars, Edgars, Red Square, Jet, Legit or CNA stores.
What is your returns policy?
Refer to our detailed Returns and exchanges Policy on this site
How long after placing my order should I expect to receive my shipment?
1. Where do you deliver?
We deliver to all physical addresses within South Africa. We do not deliver to post boxes or internationally.
2. How long will it take for my order to arrive?
Depending on where your order is going, deliveries will take between 3 – 5 working days. Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
3. What happens if I am out when you deliver?
If you’re not available at the chosen delivery address to receive your order at the time of delivery, the courier will make a second attempt at another time. After that, we will contact you to arrange a suitable time.
4. What are your delivery times?
We offer a Monday to Friday (09h00 – 17h00), delivery service. We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any other public holiday in South Africa. There are no weekend deliveries.
5. What if my order arrives damaged?
If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realize that the package is damaged, please contact us immediately on 0800 203 925 or mail us on [email protected].
6. Can I change my delivery /shipping address, how do I change it?
If you have ordered and intending to change the address after ordering, note that you can change your delivery/shipping address only if your order has not already been dispatched. Otherwise you can contact our Customer Service centre on 0800 203 925 or mail us on [email protected].
7. How do I track my order?
You can track exactly where the delivery emailing us at [email protected]. Please remember to include your order reference number.
We acknowledge our customers’ queries regarding the price tags on promotional items in certain Edgars stores. After a thorough investigation and due consideration, we have embarked on a process of improving how we tag our products going forward.
Based on queries raised in social media, Edgars has created a ‘Frequently Asked Questions’ section on our website to explain why some products may undergo price changes. Please refer to www.edgars.co.za/FAQs and click on ‘Edgars Pricing’.
We apologise for the fact that price tags on some of our promotional items have been unclear, with varying price points visible. This has been due to human and process errors and was unintentional.
From the 3rd September 2015, Edgars is launching a ‘Guaranteed 75% Off’ sale on millions of items nationwide. Although there might still be a small proportion of price tagging issues, we can assure our customers that this unprecedented discount will be honoured at our till points.
Edgars has a legacy of delivering the best possible value to customers through our promotions, and we are committed to this objective going forward.
Why do some products in our stores undergo price changes?
There are four main reasons why customers may observe multiple prices on a single product:
a. Pricing adjustments, both up and down, are made by all retailers in response to market conditions.
b. To meet the demand for popular items, we reorder them from our suppliers around the world. We are thus subject to price fluctuations caused by the weakened Rand, together with other inflation costs on the same item.
c. During our special offers, additional red price stickers are often added to the original price tag to identify items that are discounted.
d. Occasional errors and system shortfalls can also result in the pricing on our products being incorrect and/or unclear.
Why does a single price tag carry multiple price stickers?
Every product in store has a unique ID number (the industry term for this is a ‘SKU’), which is linked to the barcode;
When popular products are re-ordered during the season (refer to question above), the merchandise is delivered to stores with the original price tag attached. Our stores therefore have to manually mark out the old price and update the price tag with a sticker. In the instance where a price has not been properly marked out, please refer this matter to the till operator;
What does the Consumer Protection Act (CPA) say about this?
Even though every seller is within their rights to fairly adjust their prices, the CPA states that if two prices are visible on a product and the seller has not made an adequate attempt to mark out or remove the old price, the consumer has the right to pay the lower price.
What do I need to take into store to replace my account card?
Take your ID document into store to replace your account card.
What documents do I need to take in store to apply for an account?
You will need copies of your past 3 months payslips, 3 months Bank statement, ID document and proof of residence.
How long before my account application is approved?
2 to 3 working days. Should you not receive any feedback, you can contact the new accounts department on 011 891 8011 to query the status of your application.
Do I have to go into a store to open an account?
No, you can apply for an account online at https://fsp.edcon.co.za
My Account card was stolen. How do I block it?
Kindly contact our accounts department on 011 891 8000 and you will be assisted immediately.
Can I change my payment plan from a 12 to a 6 month plan?
No, however you are able to change your payment plan from a 6 to a 12 month plan
How do I replace my club card if it is lost or stolen?
Kindly visit your nearest Edgars store, where you will be provided with a new club card. The store will then call head office to have your old club card details transferred to the new one. You will then wait 48 hours before you are able to use your club card again.
Do I need to be an account holder to join Edgars club?
Yes, as this is a benefit available to account holders only.
How long before I can use my club card?
Once your club card has been activated, you will then need to wait for 48 hours before you are able to use the benefits.
How many club cards am I allowed to have?
You are allowed to have a maximum of 4 club cards, each need to be activated and paid for separately.
How do I go about activating the Ster-Kinekor benefit on my club?
All you need to do is visit your nearest Ster- Kinekor and pay a once-off activation fee of R30.00.
How many movie tickets do I get a discount on?
You can only get two movie discounts per day, regardless of the amount of club cards you have.
How do I activate my Hollard gift card?
Kindly ensure that you have the letter enclosed with your gift card as it has all the details we require to activate your club card.
State where your gift card is coming from. e.g. Hollard
Provide the following details: Gift card number, Id number, Date on the letter (month and year), Amount on stated on the letter and lastly your Name surname and contact details.
Forward these details to the gift card department: [email protected] or contact our customer experience team on 0800 20 39 25 and you will be assisted accordingly.
Can I Use my Edgars gift card at any other store within the Edcon group?
Yes, Your Edgars gift card can be used at any of the Edcon stores: Edgars, Edgars Active, Jet, Jetmart, Legit, Boardmans and CNA
Does my gift card expire?
Yes, your gift card will expire after a period of 3 years, however, you are able to have the amount transferred to a new gift card. Visit your nearest Edcon store for assistance with this.
How can I contact Edgars Head office?
To contact head office, you will need to contact 0800 20 39 25 and a friendly consultant will gladly assist you
What are the banking details to pay my account online?
Bank: First National Bank
Account Number: 5045 1141 440
Branch Number: 251105
Account Type: Transmission account
Branch Name: Pritchard Street
Reference number: this will be your 19 digit account or card number. The Beneficiary Reference is your account number, which can be found on your statement.