During these uncertain times, your health and safety is our priority and we continue to offer a safe shopping experience in store and online.
All Edgars Main stores will be open from 9a.m to 4p.m – please continue to visit this page and our store locator for updates.
Safety in our stores We are limiting the number of people in a store All staff and customers are required to make use of a mask when visiting our stores Please adhere to social distancing guidelines.
We are open for online ordering – whether you select to have your order delivered or make use of our Click & Collect service, we have taken the necessary steps to minimise risk.
Our warehouse, delivery couriers and Click and Collect teams are fully informed of the precautionary safety measures in place to avoid the spread of COVID-19 including:
Emphasising frequent and proper hand washing
Cleaning high contact points more frequently
No physical contact at delivery
Limited contact at Click and Collect pick up
Frequently Asked Questions
Are all Edgars stores open? All Edgars Main stores are open from 9am to 4pm – stand-alone Edgars Home and Beauty stores are not open at this stage.
What can I purchase during Level 4 lockdown? IN-STORE: During Level 4 lockdown regulations, you can purchase ladies, mens and kids winter essentials, selected beauty and home winter essentials – at this stage this include Fashion, Beauty,Homeware and Cellular. This page will be updated as regulations change and more clarity is provided to us by the government.
How do I pay my Edgars account? Whilst you can still pay your account at our Edgars main stores, during this lockdown period we encourage you to pay your account via debit order or make use of online banking, EFT payments or Easypay – view more on account payments
Pay your Edgars account via EFT by making an Electronic Funds Transfer (EFT) payment via your online banking platform. Name: Edgars Bank: First National Bank Account Number: 5045 1141 440 Branch Number: 251105 Account Type: Transmission Account Branch Name: Pritchard Street Reference Number: Your 19 digit account number.
Your account number can be found on the top right of your statement, or you can find your account number here.
What about my lay-by? You can collect and continue to make lay-by payments in store – only for essential items as regulated by the government.
Can I make use of the fitting room? For your safety and hours – the following services have been temporarily suspended
Measuring and alterations
Facials and makeovers
All testers have been removed off the shelves
Will I be able to return or exchange my purchase?
Store Purchases: Yes – we accept all returns and will process refunds. All returns will be housed separately for a set period of 48 hours before being returned to the floor.
Online Purchases: Yes – online purchases can be returned during this period either by completing our online returns form or visiting one of the closest stores to you. If you wish to process the return at a store, please ensure that you have the invoice with you.
How do I claim my ‘Frontline Worker’ discount? All Frontline Workers herein stipulated: (Doctors, Nurses, Police and Military Force officials) will be entitled to an additional 10% Discount,limited to key promotions, In Store only. This will be redeemable on the basis of having presented the following:
Either be in Uniform
Presentation of a Valid Work Permit &/or
Valid Identification of Essential Service ID
When will I receive my Online Order that was placed before or during the lockdown period? Please look out for communication on your online order – delivery of orders of essential items as regulated in Level 4 lockdown, will commence on 4 May. *There may be delays in delivery as we clear the backlog of orders. These orders will take approximately 3 weeks to deliver based on current Government regulations. Should you wish to convert your order to a Click & Collect, kindly contact us by emailing your request to - [email protected]
What will happen to my Online Order if lockdown is extended? Edgars will continue to comply with regulations as stipulated by government – all processing of orders will be halted should the lockdown requirements change.
Can I collect my order in store? Yes. Our Click & Collect service is available in selected stores. *These orders will take approximately 4 days to be fulfilled based on if the selected store has all essential items in stock. Lead times may vary if the selected store has partial stock.