We  are continuously trying to improve our product and service offering and would welcome any suggestions, comments or queries. 

If you would like to be a supplier to Edcon, please click here.

If you are a customer and have a suggestion, comment or query you would like to share with us, please mail us by filling in your details below. In order to facilitate a speedy response you are requested to complete all fields in the form provided.  A drop list of query types is provided for your convenience.  Please do not hesitate to contact us telephonically should you require a more immediate response or assistance.

Internet Call Centre / Fashion Hotline - 0860 692 274
General website queries, online order queries and online card/financial service applications. Fashion Hotline queries and online order enquiries.
Operating hours:
Monday to Friday - 08h00 to 17h00
Saturday - 09h00 to 12h00


Edgars Accounts – 0860 112 442
General account related queries, balance enquires, payment arrangements, update of personal details, reporting of lost and stolen cards, etc
Operating hours:
Mon – Wed: 08h00 - 18h00
Thursday: 08h00 - 19h00
Friday: 08h00 - 21h00
Saturday: 08h00 - 18h00
Sunday & Public Holiday: 09h00 – 17h00

Alternatively please e-mail your nearest Regional Credit Office at:
Johannesburg: accountsjhb@edcon.co.za
Cape Town: accountsctn@edcon.co.za
Durban: accountsdbn@edcon.co.za

Physical Address
Edgardale, Press Avenue
Crown Mines
Johannesburg
2092

Postal Address
P.O. Box 100
Crown Mines
2025

Edgars Club – 0860 112 468
General club related queries, complaints and suggestions.
Operating hours:
Mon - Wed: 08h00 - 18h00
Thurs: 08h00 - 19h00
Fri: 08h00 – 21:00
Saturday: 08h00 – 18h00
Sunday & Public Holidays: 09h00 – 17h00

Edgars Club Competition Hotline – 082 235 2352
To enter club competitions as advertised in the Edgars Club magazine.
Operating hours: All hours

Cash and Gift Cards - 0860692274 (0860mycash)
General cash card, cash card voucher and gift card queries
Operating hours: 
Monday to Friday 08h00 to 18h00
Saturday and Sunday 09h00 to 15h00
Public Holidays - Closed

Customer Service Call Centre - 0800 203 925
We value our customers and their comments about service and merchandise. 
Share your experience with us:
Operating hours: 
Monday to Friday 08h00 to 18h00
Saturday and Sunday 09h00 to 15h00
Public Holidays - Closed
Email: customerrelations@edcon.co.za