Delivery Policy




PLEASE NOTE:

The following Delivery Policy is only valid for merchandise purchased via the edgars.co.za website or call centre. This policy has been developed to ensure the accurate and secure delivery of all purchases and to assist you with your delivery needs. Should you have any questions or concerns with regards to deliveries once reading this policy, please contact us toll free on;  0860 334 277 

Delivery options

Deliveries can only be to addresses within the borders the Republic of South Africa.

Once you have indicated your selection and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option can be accepted.

Option 1: Home Delivery: Delivery by courier to your front door.

Option 2: Store Delivery: Delivery to your nearest Edgars store for you to collect.

What are your delivery costs?

  • Home delivery is R50.
  • Store delivery is R30.

Selecting a direct delivery - Option one(1) and two(2)
  1. In order to safeguard your purchase, the carrier will only deliver to the specified address and to you, or one of the people indicated on your delivery list as being authorised to receive your parcel.
  2. Once the courier arrives, the following steps will be taken:
  • All parcels delivered will be secured with a unique Internet purchase sealing tape. Should this be broken, please refer to point 2b for guidance on what to do.
  • The courier's driver will request proof of identity from the person receiving the parcel and will be required to record the I.D. number on the Proof Of Delivery (POD).
  • The person receiving the parcel will be asked by the courier to sign the POD indicating that the parcel/carton has been received undamaged and in good condition.
  • In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:

a) Check the parcel in front of the driver, and indicate on the courier's waybill (delivery documentation) whether there are any i) breakages, and/or ii) damages and/or iii) items missing.

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the above does not apply and a choice is made to accept the damaged carton, then the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

or

b) Send the parcel back, and indicate on the waybill the reasons for sending the parcel back.  Both parties will need to co-sign against this indication.

Selecting a store delivery - Option three(3)

  1. You can find your nearest Edgars store by viewing the drop down box from which you can make your selection.
  2. You, or the person receiving a gift from you, will be contacted by the store you selected.
  3. You, or the person receiving a gift from you, can either go to the in-store Customer Service or ask for the Credit Manager and/or Store Assistant Manager. The following steps will be taken:
    • You, or the person receiving a gift from you, will be asked for your Customer Reference Number
    • You, or the person receiving a gift from you, will be asked for proof of identification and this will be noted by the shop assistant
    • In the unlikely event that your parcel has been damaged, the assisting person will ask you, or the person receiving a gift from you, to check the parcel to ensure that no items are i) missing and/or ii) damaged and/or iii) broken.
  4. Please note that once contact has been made to indicate that a parcel is ready for collection and there is no collection after two weeks, the purchase will be cancelled and you will be credited with the purchase amount.