Around the clock emergency breakdown and roadside assistance.

Full service: RSA, Lesotho, Botswana, Namibia and Swaziland.
Toll free number: 0800 00 47 47 (South Africa and Namibia)
Trigger number: 011 991 8580 (Botswana, Lesotho & Swaziland)

Feel safer on the roads knowing help is on its way!

Mechanical and electrical breakdown of your vehicle

• An electrical and/or mechanical breakdown consists of damage to or caused by: engine gearbox overheating, wheel bearings, CV joints, fan belts, starters/alternators, battery, lights or immobiliser;
• The case manager may at their discretion arrange for a towing service to tow your vehicle to the most appropriate place of repair or safekeeping;
• An additional tow can also be arranged in the event of the service provider's premises not being open at the time of the incident.

Jump-starting a flat battery

• You may use the flat battery restart service if your vehicle is immobilised due to a faulty battery, and not due to neglect on your part;
• Cover is limited to reasonable services to start the vehicle;
• The service excludes all parts, components, lubricants or other similar charges;
• Your vehicle may be towed to the nearest place of safekeeping or battery replacement centre should it not be possible to jump-start a particular vehicle make and model;
• The service is also provided at non-roadside locations, at the discretion of the case manager.

Changing a flat tyre

• Assistance can be provided at non-roadside locations, at the discretion of the case manager. This excludes any costs for the repair or replacement of any tyre, parts, wheel balancing or similar charges;
• If there is no spare tyre and/or tyre changing equipment in the vehicle, a tow-in can be arranged at your own cost.

Running out of fuel

• 10 litres of fuel will be supplied if you run out of fuel, limited to one incident per annum.

Keys locked in the car or broken in the door or ignition

• We cover a locksmith call out fee and one hour's labour if:
  • You lock your keys in the car. Cover is limited to reasonable services to open the vehicle and excludes all parts, components, keys or key cutting costs or other similar charges;
  • Keys broken off in the door or ignition. If the service provider can't resolve the problem at the location, the cost of any additional assistance such as tow-in costs, will be for your own account.
  
  
• If your vehicle operates with a 'smart key', a service provider will tow you to the most appropriate dealer, and provide cover up to a maximum of R500.

A breakdown more than 100km from home, the following can be arranged:

• Accommodation for one night (maximum R500 per night) OR rental of a class B vehicle (maximum R500 per day) (a valid credit card with available funds is required in order for a case manager to arrange car hire) for one day;
• Recovery of your vehicle following repair (maximum R500 per recovery);
• Transport back to holiday or permanent residence in the event of theft or hijacking, provided you submit the police case number within 24 hours of the incident (maximum R500 per incident).

Your exclusions signposted:

• To qualify, the vehicle must also be registered in your name or in the name of an immediate family member, living with you as a dependant;


• Certain expenses will be for your own account. These include:
  • Expenses arising from assistance after your involvement in an accident, collision, attempted theft or hijacking. You may of course recover these costs from your insurance company;
  • The cost for towing or roadside repairs incurred when the request for service was not channelled through 0800 00 47 47;
  • If you are travelling as a passenger in a vehicle that is not registered on the Club Lifesaver programme.
  
  
• The benefit also does not extend to:
  • Commercial vehicles used to conduct a business or trade;
  • Vehicles not registered under the Road Traffic Act or similar legislation applicable in South Africa;
  • Unroadworthy vehicles (in accordance with SA traffic Authority) or those in a state of neglect;
  • Motorbikes, scooters and mopeds, rental cars, buses, taxies and limousines.
  
  
• Auto Line does not include, but will assist in certain instances. Please remember that you or your insurance company will be responsible for the account if we assist when:
  • Your vehicle is involved in an accident/collision and needs to be towed;
  • Someone attempted to steal or hijack your vehicle, and the services of a locksmith or similar are required;
  • You lose your keys - if they are not locked inside your vehicle;
  • Your trailer, caravan or motor bike is involved in a roadside emergency;
  • Abuse of any of these benefits may lead to suspension of a particular benefit or your Edgars Club Membership in total.